Experienced in managing refunds, invoice payments, payment disputes, payment plans, subscriptions, coupons and trials. Reporting,Data Entry, Customer account management, payment details, secured payment transaction practices

Experience in leading to map, document, test and implement chatbot workflows, replies, reports, feedback surveys and automations in systems including, Hubspot, and Drift Chat.

Managing affiliate applications, setup promotional campaigns working directly with the Leadership, marketing and sales team following company initiatives. Ensuring correct commissions for our affiliate partners, updating any commission adjustments, referrals, leads, sales or refunds. Experience in LeadDyno managing affiliate accounts

Experienced in ClickUp and Asana for reporting, management task form submissions, tasks and due date Calendar, Task assignment automations. Utilized slack for day-to-day team member communication, company notifications/updates/announcements,voice and video calls, utilized slack plugins, and automations.

Novice experience in Next.js, React and beginning to learn Python (anaconda,LaTeX). Utilizing Jupyter Interactive Window

Setup and maintained Hubspot support inbox pipeline, workflow automations, Chatbot workflow, email templates/snippets, Customer Knowledge Base Articles, user feedback surveys, SLAs, and team dashboard activity metrics

Utilized and Setup Service Desk systems for BrainTap, created knowledge base articles through confluence.

I have experience with Photoshop, After Effects, and Character Animator

Albeton Live 11 is my current DAW of choice for all stages of music production from staging, instrumentation, mixing, and mastering audio. I have experience with EDM, Rap, Acoustic, and Trap

Utilizing and learning best practices for UE5 animation pipeline, cinematics, Metahuman, scene creation, production,Livelink, Rokoko and Niagra components